Shipping Policy

Last Updated: July 16, 2026

Welcome to Shirtcount! We are dedicated to providing you with premium quality apparel and a transparent, reliable shopping experience. Below is our comprehensive Shipping & Delivery Policy designed to answer all your questions regarding how we process, dispatch, and secure your orders.

1. Order Processing

All incoming orders undergo a thorough quality check, packaging, and sorting process before being handed over to our couriers. Our standard handling time is 1 business day (Monday through Friday). Please note that orders placed on weekends or national holidays will be processed on the next business day.

2. Shipping Time

Once processed, your order is dispatched immediately. The average transit time is 2 to 6 business days. This duration depends on your location within the United States. Local deliveries near our Connecticut hub may arrive sooner, while remote areas may require the full transit window.

3. Shipping Cost

We keep our pricing fair and straightforward. There are no dynamic or hidden fees applied at checkout. We offer a single, low-cost shipping rate for all domestic deliveries:

Shipping Method	Delivery Destination	Shipping Cost
Standard Shipping	United States (Domestic Addresses Only)	$6.99 (Flat Rate)

4. Delivery Time

The total delivery timeline consists of our 1-day handling time plus the carrier's transit time. Refer to the table below for the overall estimated delivery timeframe:

Fulfillment Handling Time	Carrier Transit Time	Estimated Total Delivery Time
1 Business Day	2 – 6 Business Days	3 – 7 Business Days

5. Cut-off Time

Our daily fulfillment center cut-off time is 5:00 PM (EST), Monday – Friday. Orders placed and payment-cleared before 5:00 PM will enter our handling queue the very same day. Any orders submitted after this time or over the weekend will begin processing on the following business day.

6. Shipping Carriers

We work exclusively with leading logistics companies to ensure your package is handled with the utmost care. Depending on your zip code, your parcel will be delivered by one of our trusted partners:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx (Federal Express)

7. Tracking Orders

Once your order has been dispatched, we will instantly send you an email confirmation containing your unique tracking number and a link to trace your delivery. Please allow 24 to 48 hours for the carrier system to refresh and display the initial scans.

8. Delivery Delays

While we strive to deliver every package within our estimated window, occasionally unexpected carrier delays may occur due to extreme weather, holiday peak seasons, or technical difficulties. If your order is delayed beyond 10 business days, please reach out to us and we will promptly investigate with the carrier.

9. Lost Packages

If your tracking status shows "Delivered" but you have not received your package, please check around your residence, leasing office, or with neighbors. If you still cannot locate it after 24 hours, contact us at contact@shirtcount.com. We will open a claim with the carrier and arrange a replacement or refund for confirmed lost shipments.

10. Incorrect Address

Customers are responsible for entering the correct shipping details at checkout. Please check your information thoroughly. If you realize there is an error, contact us immediately. Once a package is processed or shipped, we cannot modify the address or recall the shipment. Shirtcount is not responsible for deliveries made to incorrect addresses provided by the customer.

11. Returned Packages

If a parcel is returned to us by the carrier due to insufficient address details, unsuccessful delivery attempts, or failure to collect, you will be responsible for a $6.99 re-shipping fee to have the order sent out again. Alternatively, we can issue a refund for the product minus the original $6.99 shipping cost.

12. Damaged Deliveries

Should your package arrive damaged due to rough handling during transit, please take high-quality photos of the damaged shipping box and items, and email them to us within 48 hours of delivery. We will evaluate the damage and send a free replacement immediately.

13. International Shipping (Not Available)

Please note that we do not ship internationally. We only ship to physical addresses within the United States. Orders addressed to US Territories, military APO/FPO/DPO locations, or international freight forwarders will be canceled and refunded.

14. Order Changes

We work as fast as possible to fulfill orders. If you need to make changes to sizes, styles, or quantities, please email us as soon as possible. We can only process modifications if your package has not yet entered the packaging phase. Once processed, no changes can be made.

15. Order Cancellation

Similar to order modifications, cancellations are only possible prior to fulfillment. If you request a cancellation before your order is processed, we will issue a full refund immediately. If the order has already been shipped, you will need to receive the package and follow our standard return instructions.

16. Contact Us

If you have any questions about these shipping guidelines or require assistance with a current shipment, do not hesitate to contact our friendly support team: