Return & Refund Policy

Last Updated: July 16, 2026

At Shirtcount, customer satisfaction is our top priority. We understand that sometimes an item may not fit perfectly or meet your expectations. To make your shopping experience stress-free, we offer a transparent and simple returns process. Please review our complete Return & Refund Policy below.

Quick Policy Overview

Policy Detail	Our Standard
Return Window	30 Days (From delivery date)
Restocking Fee	No Fee ($0.00)
Refund Processing Time	Up to 10 Business Days
Return Shipping Cost	Paid by the customer (unless the item is defective or incorrect)

1. Eligibility

To qualify for a return and refund, you must initiate the process within our designated return window:

• Return Window: You have exactly 30 days from the day your package was delivered to request a return.

2. Return Conditions

We accept returns only if the items meet the following strict conditions. Items failing to comply cannot be approved for a refund:

• The item must be in its original, brand-new, and unworn condition.
• The item must be unwashed, unused, and free from any signs of wear, makeup, pet hair, or distinct odors (e.g., perfume, smoke).
• All original tags, labels, and packaging must be fully intact and attached to the item.

3. Non-returnable Items

The following categories are strictly final and cannot be returned or refunded:

• Gift cards and e-gift vouchers.
• Custom-made, personalized, or customized apparel.
• Items purchased during final clearance sales.

4. Return Process

Please follow these simple steps to safely return your purchase to us:

1. Request Return: Email our support team at contact@shirtcount.com with your Order Number and the reasons for returning.
2. Get Instructions: We will review your request and send you our authorized return shipping address along with detailed packaging instructions.
3. Pack & Ship: Safely pack your items in their original packaging. Drop off the parcel at any shipping courier of your choice. We recommend choosing a shipping service with a tracking number, as we cannot guarantee receipt of untracked packages.

5. Inspection

Once your returned package arrives at our warehouse, our quality control team will inspect the item(s) within 3 business days to ensure they meet our Return Conditions. We will immediately send you an email confirmation indicating whether your return has been approved or rejected.

6. Refund Timeline

Once your return is approved, we will issue your refund. Please note that banks and credit card companies require processing times. The total refund processing time takes up to 10 business days to reflect in your account.

7. Refund Method

All approved refunds will be issued strictly back to the original payment method used during checkout (e.g., the original credit card, debit card, or PayPal account). We are unable to issue refunds to any alternative cards or bank accounts for security reasons.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please check the following steps:

• Double-check your bank account or credit card statement again.
• Contact your credit card issuer; it often takes some time before your refund is officially posted.
• Contact your bank, as processing delays on their side are quite common.
• If you have completed all steps and still have not received your refund, please email us at contact@shirtcount.com.

9. Damaged Items

If your order arrives damaged due to postal handling or a manufacturing fault, please contact us within 48 hours of delivery. Send clear photos of the damaged items along with your order number to contact@shirtcount.com. We will immediately arrange a free replacement or a full refund at no cost to you.

10. Wrong Items

In the rare event that you receive a different item, size, or color than what you ordered, please let us know immediately. We will send you a pre-paid return shipping label and ship out the correct items right away with priority delivery.

11. Exchanges

To ensure you get the preferred item quickly, we process exchanges via a standard returns procedure. Please return the unwanted item for a refund according to our Return Process. Once your return is accepted, you can make a separate purchase for the new size, color, or item on our store.

12. Contact Us

If you have any questions about returns, refunds, or need assistance preparing your parcel, please contact our dedicated support team: